PRIVACY POLICY

Last Updated: April 11, 2025

Introduction

Eloboost.com ("we", "us", "our"), operating eloboost.com and potentially other websites (collectively, the "Service"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. It also describes your privacy rights and how the law protects you, particularly under regulations like the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

By using the Service, you agree to the collection and use of information in accordance with this policy. Please read it carefully.

Data Controller

Eloboost.com is the data controller responsible for your personal information collected through the Service. If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]

Information We Collect

We collect different types of information for various purposes to provide and improve our Service to you.

Personal Data You Provide

While using our Service, especially when registering an account, placing an order, or interacting with features, we may ask you to provide us with certain personally identifiable information ("Personal Data"). This may include, but is not limited to:

• Email address (Required for account)
• Username (Required for account/profile)
• Password (Hashed - never stored in plaintext)
• First name and last name
• Phone number (Optional or required for specific services/verification)
• Account profile information you choose to provide (e.g., gender, date of birth, 'about me', region, timezone)
• Order details (e.g., order ID, service ID, payment amount, order type, status, date/time, related game information you provide)
• Billing information details (processed securely by our payment partners like Airwallex; we typically receive confirmation/transaction IDs but not full sensitive payment details like credit card numbers).
• Communications with us (e.g., support tickets, emails, chat logs via Tawk.to if used, feedback submissions)
• Consent preferences regarding cookies and marketing communications.
• Information provided when requesting data access or deletion.

Data Collected Automatically (Usage Data & Cookies)

When you access the Service, we automatically collect certain information ("Usage Data"). This may include:

• Internet Protocol (IP) address
• Browser type and version
• Device type and operating system
• Pages visited on our Service, time and date of visit, time spent on pages
• Referring website address
• Unique device identifiers (where applicable)
• Other diagnostic data

We use cookies and similar tracking technologies (like pixels or web beacons, potentially managed via Google Tag Manager) to track activity, hold certain information, and improve your experience. You can manage your cookie preferences at any time via our Privacy Center.

We categorize cookies as follows:

• Necessary Cookies: Essential for website function (e.g., session management, security, CSRF protection, storing consent preferences). These do not require consent but are explained here.
• Preference Cookies: Remember choices you make to enhance usability (e.g., language, region, chat widget state). Requires your consent via the Privacy Center. (Example: Tawk.to might use these if enabled).
• Analytics Cookies: Help us understand website traffic and usage patterns (e.g., Google Analytics via GTM). Requires your consent via the Privacy Center. Data collected is often aggregated or pseudonymized.
• Marketing Cookies: Used to track browsing habits and potentially deliver targeted advertising or measure campaign effectiveness (e.g., social media pixels, ad network cookies loaded via GTM). Requires your consent via the Privacy Center.

For detailed information on the specific cookies used, please review the options in our Privacy Center.

How We Use Your Information

We use the collected data based on specific legal grounds for various purposes:

• To Provide and Operate the Service: Fulfill orders, manage accounts, provide core functionality. (Legal basis: Performance of Contract, Legitimate Interest)
• To Process Transactions: Handle payments via secure third-party processors. (Legal basis: Performance of Contract)
• To Manage Your Account: Registration, login, profile updates. (Legal basis: Performance of Contract)
• To Improve Our Service: Analyze usage data (with consent where required) to understand user needs and enhance features, performance, and usability. (Legal basis: Consent, Legitimate Interest)
• To Communicate With You: Send service updates, transaction confirmations, respond to support requests, notify about policy changes. (Legal basis: Performance of Contract, Legitimate Interest, Legal Obligation)
• For Marketing Purposes: Send newsletters, promotional offers, and information about services (only with your explicit consent). (Legal basis: Consent)
• For Security and Fraud Prevention: Monitor for malicious activity, protect user accounts and our platform. (Legal basis: Legitimate Interest, Legal Obligation)
• To Personalize Your Experience: Use preferences (with consent) to tailor content or features. (Legal basis: Consent, Legitimate Interest for basic non-intrusive personalization)
• To Comply with Legal Obligations: Respond to lawful requests, subpoenas, court orders, or regulatory requirements. (Legal basis: Legal Obligation)
• To Enforce our Terms of Service. (Legal basis: Legitimate Interest, Performance of Contract)

Legal Basis for Processing (GDPR & Similar Laws)

If you are located in the European Economic Area (EEA), UK, Switzerland, or other regions with similar data protection laws, our legal basis for processing your Personal Data is typically one of the following:

• Consent: You have clearly consented to the processing for specific purposes (e.g., marketing emails, non-essential cookies). You can withdraw consent anytime via the Privacy Center or specific opt-out mechanisms.
• Performance of a Contract: Processing is necessary to fulfill our contractual obligations to you (e.g., delivering the service you have ordered).
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., website security, basic analytics for service improvement, fraud prevention), provided these interests are not overridden by your fundamental rights and freedoms.
• Legal Obligation: Processing is necessary to comply with applicable laws and regulations.

Disclosure and Sharing of Data

We do not sell your Personal Data. We may share your information in limited circumstances:

• Service Providers: With trusted third-party companies and individuals who perform services on our behalf (e.g., payment processors [Airwallex], cloud hosting providers, analytics providers [Google Analytics if consent given], customer support platforms [Tawk.to if consent given], email delivery services). They are contractually obligated to protect your data and use it only for the specific services they provide.
• Business Transfers: In connection with a merger, acquisition, financing, or sale of company assets, your data may be transferred as part of that transaction. We will notify you beforehand if your data becomes subject to a different privacy policy.
• Legal Requirements: If required by law, regulation, legal process (like a subpoena or court order), or governmental request, or if we believe in good faith that disclosure is necessary to protect our rights, property, user safety, or prevent illegal activity or fraud.
• Aggregated/Anonymized Data: We may share aggregated or anonymized information that does not directly identify you for statistical analysis or reporting.
• With Your Explicit Consent: For any other purpose not listed here, we will only share your data with your explicit permission.

International Data Transfer

Your information, including Personal Data, may be processed and stored on servers located outside of your country or jurisdiction, where data protection laws may differ. We take appropriate safeguards (such as Standard Contractual Clauses where applicable) to ensure your data is treated securely and in accordance with this Privacy Policy when transferred internationally.

Data Security

We implement reasonable technical and organizational security measures designed to protect your Personal Data from unauthorized access, use, alteration, or destruction. These measures include data encryption (where appropriate), access controls, secure protocols (HTTPS), and regular security reviews. However, no internet transmission or electronic storage method is 100% secure, so we cannot guarantee absolute security.

Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. The criteria used to determine retention periods include:

• The duration your account is active with us.
• The time needed to provide services to you.
• Compliance with legal obligations (e.g., tax, accounting, financial record-keeping).
• Resolving disputes or enforcing agreements.
• The duration for which your consent is valid (for consent-based processing).

Once retention is no longer necessary, we will securely delete or anonymize your Personal Data. Deletion requests are processed according to the 'Your Rights' section below.

Your Data Protection Rights

Depending on your location and applicable laws (like GDPR or CCPA), you have rights regarding your Personal Data:

• Right to Access: Request a copy of the Personal Data we hold about you. You can download key data via your Privacy Center when logged in.
• Right to Rectification: Request correction of inaccurate or incomplete data. Much of your profile data can be edited directly in your account settings.
• Right to Erasure ('Right to be Forgotten'): Request deletion of your Personal Data, subject to legal limitations (e.g., we may need to retain data for legal or financial compliance). Initiate this via the Privacy Center when logged in. We aim to process valid requests within 30 days.
• Right to Restrict Processing: Request that we limit how we process your data under certain conditions.
• Right to Data Portability: Request your data in a structured, machine-readable format to transfer elsewhere (covered partly by the data download feature).
• Right to Object: Object to processing based on our legitimate interests.
• Right to Withdraw Consent: Withdraw previously given consent for specific processing activities (like marketing or non-essential cookies) at any time without penalty. Use the Privacy Center for cookies, or email opt-out links / account settings for marketing.
• Right Not to be Subject to Automated Decision-Making: Rights related to decisions made solely by automated means. ([State if you use significant automated decision-making affecting users, otherwise state you don't]).
• Right to Non-Discrimination (CCPA): You will not be penalized for exercising your privacy rights.
• Right to Lodge a Complaint: Contact your local data protection authority if you have concerns about our data handling.

To exercise rights not available via self-service options, please contact us at [email protected]. We will respond to verifiable requests promptly, usually within 30 days, after confirming your identity.

Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children. If you become aware that a child has provided us with data without parental consent, please contact us immediately.

Links to Other Websites

Our Service may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read the privacy policies of any external sites you visit.

Changes to This Privacy Policy

We may update this policy periodically. The "Last Updated" date at the top indicates the latest revision. We will notify you of significant changes via email (if you have an account) or a prominent notice on our Service. Please review this policy regularly. Your continued use of the Service after changes constitutes acceptance.

Contact Us

For any questions or concerns regarding this Privacy Policy or your data rights:

• Email: [email protected]